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 Call Center Systems

 

     
  Any business, company or organization that provides public service customers, invests much effort toward improving the relationship with their clients. Thus we can see now more and more technological solutions that improve the communication between the company and the customers. One of these common solutions is the call center system.

This previously was necessary for large organizations / companies, is now also common in medium and small business, and became an important tool in optimizing service and communication with the customer.

A call center system is actually the same system as we know it as customers, when we call a large organization / company, whether public or private company in which we redirect our paths to reach a service representative or an extension requested. The call center system is suited personally to each company and a company according to its size and needs and thus to be found today complex telephone systems that provide a wide range of services and also a major focal phone or just make their job simpler routing calls.

In fact any company / organization that need a call center system can contact any telecommunications company that will characterize the company's needs and adjust the characteristics of a call center. During the characterization, the nature of the call center will be decided; whether to set up call center which will include a very basic call router which directs the calls to telephone extensions and which provide human response or whether the company needed beyond that even more advanced services such as a computerized appointment center or service call recording.

In fact, quite a few phone systems today include a call center based on IP PBX telephone exchanges which are actually operate over a computer network instead of the traditional telephone lines. Beyondthat another component that appears in almost every system call center is the IVR - this is actually the part that provides interactive voice response which is the first stage we, as consumers, arrive to the phone system which we redirect our paths the desired extension by pressing numbers (a call routing).

The main need in call center and other systems that provide communication solutions is to improve customer service; so one of the main objectives in planning and building a call center is shorteningcustomer wait time and clear and simple for any user. So the communications company that builds the telephony system should create a simple system that will be clear enough to us on which digit we should press to get the required service representative and extension as soon as possible, all without errors which cause us to return to the main menu and spend more and more time trying to route the call to the place you need.

A call center allows an efficient contact of the customers to the company, so in many companies, there is a pop-up screen with caller information to the service representative and beyond the system allows generating of reports on call load and service times of each agent.  A call center can also help quite a lot in calling out to the company's customer organizations and companies are also engaged in telemarketing or telemeating and in fact it provides a variety of range of communication solutions and flexible for all needs.
 
     
 
     
 

 
Lan-Tech company and Communications Systems
Phone: +972(0)-995-66-908 | Fax: +972(0)-995-67-154
Email inquiries: sales@lan-tech.co.il
Address: 46 Ben Gurion Street, Herzliya
 
       
 
 
 
 


     
 
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